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The Process

At Northampton, our goals are our customer’s goals. With that in mind we have created a process, so that working together we can turn your dream into reality:

1. Initial Contact
   1. During your initial contact with our team, we will ask you some general questions, (for example: your address, phone number, e-mail address, type of project you’re considering, etc..), and set up an appointment for an on-site consultation.
   2. If you contact us via e-mail or leave us a message during your initial contact to us, a member of our team will get back to you within one business day to set up an appointment for an on-site consultation.
2. Initial Consultation
   1. During the initial consultation, we will ask you many questions so that we may begin to turn your dream into reality, for example:
      1. What is your general vision or goal?
      2. What are your likes/dislikes? (styles, materials, colors)
      3. What type of budget do you have? (this is very important and will enable us to better turn your dream into reality, because in reality, none of us has a money tree)
      4. What are your wants and your needs? (do you have priorities, are there special considerations with the site or how you plan to use the area)
   1. We will also give you recommendations on your specific property that may apply such as:
      1. Drainage Issues.
      2. Permitting.
      3. Future plans and options that should be considered.
   1. At the end of the initial consultation we will schedule an appointment to get together again to present plans and proposal for your project.
3. Proposal and Presentation
   1. We will present a detailed design and proposal for your project, based on the conversations we had during our initial consultation
   2. If applicable, your proposal will be broken down into categories showing the investment for each allowing you to manage and prioritize your dreams and budget.
   3. If any changes or revisions are needed, they will be made and presented for your approval.
4. Project Approval and Commencement
   1. Upon signing the proposal and making your deposit, we will schedule your project and contact you within one week, with your tentative start date.
   2. As your tentative start date approaches we will update you on where you stand on the schedule (asking that you understand that in our business weather may dictate changes to our schedule)
   3. Before your project begins, the salesman/designer and the construction manager will do an on-site project walkthrough to go over the specifics of your project.
5. Project Implementation
   1. Our team of professionals will arrive to transform your dream into reality.
   2. We will update you as to what’s taking place throughout the job while in process on a daily basis.
6. Project Follow-up
   1. Upon completion of your project, we will do a final walk through with you to ensure no detail was overlooked and you are completely satisfied.
   2. We will proactively follow-up within 6 months of the job completion, to check for any warranty issues we may need to address and to make sure you’re happy.